Cancellation policy and cancellation form for consumers
“Consumer” in the sense of this cancellation policy is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity.
Right of withdrawal
You have the right to cancel this contract within 14 days without giving any reason.
The revocation period is 14 days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.
To exercise your right of withdrawal, you must inform us (Merch Geek, Owner Samantha Pressey, Bahnhofstraße 17, 68782 Brühl, Germany, e-mail address: support@anime-com) by means of a clear declaration (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. For this purpose, you may use the enclosed sample withdrawal form, which is, however, not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You shall bear the direct costs of returning the goods.
You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
Sample cancellation form
(If you want to revoke the contract, please fill out this form and send it back).
Merch Geek, owner Samantha Pressey, Bahnhofstraße 17, 68782 Brühl, Germany, email address: firstname.lastname@example.org
I/we (*) hereby revoke the contract concluded by me/us (*) for the
purchase of the following goods (*)/provision of the following service (*)
Ordered on (*) ____________ / received on (*) _________________
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only in case of paper communication)
(*) Delete as applicable
Instructions for the return of goods
The following modalities mentioned in this section, are not a prerequisite for the effective exercise of the right of withdrawal.
Please avoid damage or contamination of the goods.
If possible, please return the goods to us in the original packaging and outer packaging with all accessories and packaging components. If the original packaging or the outer packaging is no longer in your possession, other suitable packaging should be used to ensure adequate protection against transport damage and to avoid any claims for damages due to defective packaging.